Recruiting and retaining a direct support workforce can be challenging at times. At AFSC, our goal is to promote a stable, quality work environment for our clients. To accomplish this goal, we ensure we are staffed with professionals who are able to provide direct support services to our clients. We place individuals in client locations, to perform day-to-day operations and meet the needs of the clients.
Case Management: Case management is a critical element of today's military. Physicians, nurses and case managers must be aware of signature injuries from the Iraq and Afghanistan wars, including Traumatic Brain Injuries (TBI), Post-Traumatic Stress Disorder (PTSD), and amputations. As a 100 percent service-disabled, veteran-owned company, AFSC leaders are in tune with the challenges facing today's military and stay current with emerging treatments for reintegrating Wounded Warriors and their families back into the community. Our approach to case management focuses on building a collaborative process that will assess, analyze, implement and evaluate the different options and services available to meet each individual's health needs. We focus on the importance of effective communication and the use of all available resources to promote innovative and quality outcomes that will overcome the military's complex challenges. Our case managers are ready to take on the responsibility of coordinating services for beneficiaries at all levels and sites of care, in both inpatient and outpatient settings. Our case managers are very knowledgeable of both the military and civilian support network and are skilled at negotiating for services in and out of the network. Our case managers are always ready to partner with their military counterparts and will bring with them innovative and quality solutions. We are passionate about America's military and stand ready to assist.
Customer Care: Delivering satisfactory customer service and surpassing customer expectations is our goal at AFSC. We have professionals ready and able to provide superior customer care on behalf of our clients.
Call Centers Staffing: We have expertise in creating and staffing call centers to provide services to our Warriors, Veterans and their Families. Throughout the years, we have built and operated varying sizes and types of call centers on behalf of our government clients.
Administrative Management and Support: AFSC has provided administrative management and support to several government clients, including various offices within the Department of Defense, Department of the Army, Department of Veterans Affairs, and others. We have administrative management and support professionals to help keep your business operating efficiently.
Here is a comprehensive snapshot of the most recent survey of AFSC employees.
98.7% have a good understanding of our mission and 99.6% are aligned with our core values
96.9% see their job as important to our special mission
96.9% are willing to give extra effort to help us succeed
89.3% are satisfied with AFSC as their employer and
65.1%are EXTREMELY satisfied
Based on a response rate of 49.2%.