Support Directory

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Volunteer Program

Employee Referrals


AFSC/Magellan Federal Offers Veteran Benefits Services to Employees

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Support Directory

Email:  For Assistance or Questions Related To:
Password reset:  email GetPayroll for Costpoint Timesheets
email GetIT for Outlook (email)
email GetHR for UltiPro & AFSC Academy
  • Access to Expense Report Tab in Costpoint
  • Benefit Enrollment
  • Company Benefit Programs, Coverage, and Claims
  • Coordination of Leaves of Absence
  • Disability Leave
  • Contracts and Subcontracts
  • Charge Code Access Requests
  • All Purchase Requirements (Vendor, Hardware, Software, etc.)
  • Requests for Employee Gifts for Life Events (birth, wedding, etc.)
  • Document and Presentation Formatting
  • Conceptual Graphics Development
  • Marketing and Informational Materials Design
  • Updates or Suggestions to be Implemented on AFSC.com
  • Corporate Ethics
  • Business Conduct Policy and Program

Note: Communications through GetEthics are kept confidential, but do not provide anonymity.
To confidentially report a violation or suspected improper, unethical, or illegal conduct/activities in your workplace or at AFSC, please contact the independant Ethical Advocate Call Center at 1-855-487-4846 or go to https://afsc.ethicaladvocate.com.    

  • Expense Reports
  • Travel and Expense Policy Questions
  • Office Supplies
  • Office Furniture (includes repair)
  • Office Access—fobs/keys for suite
  • Building Problems and Issues (such as leaks, lights, parking, lost items, non-duty hours HVAC)
  • New Hire Onboarding and Orientation
  • UltiPro Password Reset
  • Training (AFSC Academy)
  • Policy Interpretation
  • Pay and Bonus Administration
  • Employee Relations
  • AFSC-Issued Hardware, Software, Phones, and Email Support
  • Email Account Creation and Blocking
  • Timesheets
  • Deltek T&E Password Resets
  • General Paycheck Inquiries
  • Direct Deposit
  • Incorrect Pay or Non-Receipt of Pay
  • Payroll Taxes
  • Leave Accruals
  • Employee Referral Inquiries
  • Information Regarding Open Positions
  • Internal Application Status
  • Offer Letter Questions
  • Government Security Investigations/Clearances
  • Request a Visit Authorization Letters for Issuance of a Government Badge or CAC
  • Report a Loss or Compromise of Classified Information
  • Report Adverse Information Such as Financial or Other Issues Affecting Clearance
  • Report Foreign Travel
  • Egencia Travel Website
  • American Express Credit Card/BTA
  • Connect to in-house Military Benefits Experts
  • Volunteer Opportunities (Individual or Team)

To reset a password, please select from the appropriate email from the table below:

Password Type: Email: 
Outlook (email): GetIT
UltiPro & AFSC Academy: GetHR
Deltek (Timesheets & Expense Reports): GetDeltek